When it comes to running a small business, you may eventually realize that a standard landline just doesn't cut it for your business needs. When you are running a business, you are dealing with numerous incoming calls, and as your business grows, you will need to reroute those calls to the right individuals in your office. That is where a business phone system comes in. A business phone system offers an array of different capabilities for you.
Capability #1: Multiple Lines
One thing that a business phone system will provide you with is access to multiple phone lines. With multiple phone lines, you will be able to handle more customer phone calls. You will be able to talk to multiple customers all at once and take care of more customers at the same time. Multiple phone lines can help take your business to the next level; just make sure you have enough people to handle those additional phone lines.
Capability #2: Advanced Voicemail
Second, with a business telephone system, you can enjoy an advanced voicemail system. Each person in your company can have their own voicemail box, if that is appropriate. Your voicemail system will allow you to store more voicemails on your system. Your advanced voicemail system will also transcribe your voicemails, so you can easily read over your voicemails instead of having to listen to all of them, which can be a real time saver.
Capability #3: Auto-Attendant
Having an auto-attendant is often a strong sign that you are running a big business. People associate auto-attendants with big, important businesses. Also, auto-attendants can make it easier for you to direct phone calls to the right people or departments when someone calls on. This can help save you time and help save customer's time as well.
Capability #4: Conference Calling
Next, a business phone line will provide you with the ability to enjoy conference calls. With conference calls, you can have more than two people on the same call at once. Conference calls are really great if you have remote workers or if you work together with clients or other businesses.
Capability #5: On-Hold Music
Just sitting on hold, in silence, can lead customers to hang-up the phone. Customers assume you have hung up when they can't hear any sound coming over the line. With on-hold music, customers will know they are still waiting for someone to help them.
When it comes to running a small business, you will eventually need to upgrade to a business phone system that will allow you to set-up multiple lines, advanced voicemail, an auto-attendant, conference calls, as well as on-hold music. Contact a business phone installation service to learn more.